Contact Us

10th Fl Metrobank Plaza
Jones Ave., Fuente Osmena
Cebu City, Philippines
Tel: (+63)32.255.6300
Hotline: 1-800-1-888-6300
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Chat Support Group

Important

Upon clicking on a chat badge, a new window will open to allow you to chat with our support personnel on the other end. Please wait around 15 to 20 seconds before this new window fully loads.
Our new chat channels are open to serve our existing members anytime of the day and at any given week. With this, we hope to improveour already exemplary service and provide an even wider reach. Our support staff are grouped by functions so please select the appropriate personnel for your inquiry. If you don't know which one to chat with, it is safe to select any available Support Agent and your concerns, if it is required, will be directed to any of our available support group.


Customer Service Department

Function: Manages customer / member benefit claims and facilitates general inquiries. 

Time Available: Our Customer Service Department (CSD) is open 24x7 to support all member inquiries. Click on any of the available (green button) Support Agents to start chatting live.

    (See left window)


Corporate Accounts Department

Function: Facilitates inquiries and concerns by corporate representatives of corporate accounts. This channel is only for appointed personnel of our existing corporate accounts.

Time Available: Our CAD is open for chat or call from 9am to 5pm from Mondays to Fridays and 9am to 12NN on Saturdays.


Sales Department

Function: Sales related inquiries and functions.

Time Available: Our sales is open for chat or call from 9am to 5pm from Mondays to Fridays and 9am to 12NN on Saturdays.

MIS/IT Department

Function: Manages company IT infrastructure, training and development. Please forward concerns relating only to web services and Member Healthcards to this department. Examples of these may be: problems on KAINOS web portal access, and ID inquiries.

Time Available: Our MIS/IT Department is open for chat or call from 9am to 5pm from Mondays to Fridays and 9am to 12NN on Saturdays.